1. latrufapetnutrition.com meets the requirements established by the Organic Law 15/1999 of December 13th concerning Personal Data Protection (LOPD) and the new General Regulation for Personal Data Protection 2016/679 (RGPD) and its developing regulation, as well as the dispositions of the Law 34/2002 of July 11th concerning Services of Society of Information. Your personal data will be treated in accordance to the current legislation and due security, organizational and technical measures shall be taken in order to guarantee confidentiality and to prevent modification, loss, treatment or unauthorized access.
2. Your data will be incorporated into a file owned by latrufapetnutrition.com (La Trufa Canina, S.L., with C.I.F. B-65752420 and domiciled in C/Vic,3, 08140 de Caldes de Montbui, email@example.com, 938 663 804, registered in the Commercial Registry of Barcelona, Volume 43085, Folio 182, Page Number 421172 Inscription 1, number 392). Data will be used for the sole purpose of carrying out the requested services, commercial management and administration tasks.
3. Your data may also be used to allow latrufapetnutrition.com and other companies within La Trufa Canina S.L. group to send commercial information, for which latrufapetnutrition.com shall obtain your previous consent.
4. Your data will not be transferred to third parties except for in the cases prescribed by the Law, nor will it be used for any other purposes or uses than those for which it was gathered.
5. You authorize and give your consent to latrufapetnutrition.com and the companies related to La Trufa Canina S.L. to treat your personal data only for the purposes put forth herein. Data will be provided directly by you or collected from the websites owned by latrufapetnutrition.com, through contact forms, product purchase at the latrufapetnutrition.com online store, and/or through any other media.
6. You can, at any time, exercise your right of access, rectification, cancellation or opposition of your personal data in power of latrufapetnutrition.com, and the companies within the group to which La Trufa Canina S.L belongs, by means of a written request to firstname.lastname@example.org or by post at C/Vic,3 08140 Caldes de Montbui –Barcelona- , with the subject “Data Protection” and accrediting your identity as stipulated by the current legislation on this matter.
7. Minors. Any product purchase at the online shop is forbidden to anyone under the age of 14 unless adequate consent is given. latrufapetnutrition.com does not collect personal data from anyone under the age of 14 unless parental or tutor consent is given. This shall be sent to latrufapetnutrition.com by means of a form that can be filled out here for its management, verification and authorization. If latrufapetnutrition.com notices the reception of data from a minor that does not meet the requirements of the current law, latrufapetnutrition.com will proceed to the cancellation and elimination of this data.
8. Security. Any transmission of your personal data will be carried out with technologies that meet the safety standards and requirements for your data protection.
GENERAL TERMS AND CONDITIONS OF La Trufa Canina, S.L. WEBSITES
Last update: January 2017
1. WEBSITE OWNERSHIP
La Trufa Canina, S.L., with C.I.F. B-65752420 and domiciled at C/Vic,3, 08140, Caldes de Montbui, email@example.com, 938 663 804, registered into the Commercial Registry of Barcelona, Volume 43085, Folio 182, page number 421172, Inscription 1, number 392, is the owner of latrufapetnutrition.com, from now on the WEBSITE.
4. WEBSITE, CONTENT, INTELLECTUAL PROPERTY AND INDUSTRIAL PROPERTY RIGHTS
4.1. The pages and domain names integrated in latrufapetnutrition.com WEBSITE and all the contents that these pages comprise (for instance and by way of illustration, thus not exhaustive: graphics, images, pictures, drawings, logos, texts, slogans, documents, sounds, font code, any technological, literary, graphic, audiovisual content or content of any kind) are owned exclusively by latrufapetnutrition.com and/or third parties that are protected by the laws on Industrial and Intellectual Property and Unfair Competition.
4.2. The USER must respect all the industrial and intellectual rights and any of the rights that latrufapetnutrition.com or third parties hold in relation to the WEBSITE and its contents.
4.3. The access or use of the WEBSITE or the products of latrufapetnutrition.com does not provide the USER any license or authorization on the industrial and intellectual rights or any other property or rights of latrufapetnutrition.com related to the WEBSITE, its contents or the products latrufapetnutrition.com.
4.4. Any type of exploitation, distribution, modification, reproduction, public communication, transfer, transformation, dissemination, extraction or any other form of use of the information or elements contained in the WEBSITE of latrufapetnutrition.com, via any medium, format or procedure, except for previously authorized cases by latrufapetnutrition.com or, in case of third party contents, by its respective owners is strictly forbidden. In order to obtain the corresponding authorization by latrufapetnutrition.com, you can address your request through our contact sheet.
4.5. Any violation of the aforementioned rights will imply an infringement of the General Conditions and may constitute a violation of Industrial and Intellectual Property Law and Unfair Competition, as well as a punishable crime according to article 270 under the Spanish penal code. The USER will be responsible of his infringing behavior, its consequences and the civil and penal responsibilities that could stem from his conduct.
5. INFORMATION ON THE WEB ACCESS, NAVIGATION, SECURITY AND COOKIES.
5.1. latrufapetnutrition.com reserves the right to deny access to the WEBSITE at any time or without prior notice to those USERS that do not comply with the General Terms and Conditions, without prejudice to any other liabilities for damages arising from the conduct of the USER.
5.2. latrufapetnutrition.com reserves the right to provisionally or definitely discontinue the access to the WEBSITE in any moment and without prior notice for maintenance, modification, technical issues, update, security reasons or any other cause.
5.3. latrufapetnutrition.com adopts the technical and security measures for proper navigation but does not guarantee that WEBSITE access remains uninterrupted or free from malwares, viruses, spywares or other malicious programs. The USER will have to take responsibility for getting the proper tools and techniques to detect and annihilate any sort of computer damage. Under no circumstances latrufapetnutrition.com shall be liable for any damage arising from access and use of the WEBSITE.
6.1. latrufapetnutrition.com has no obligation to control or supervise the use of the WEBSITE, thus it does not guarantee the content is diligently and prudently employed by the USERS. latrufapetnutrition.com does not guarantee the user acts according to the Use Terms and Conditions of the website nor according to the Law. latrufapetnutrition.com shall not be liable for any damage incurred as a result of its use.
6.2. latrufapetnutrition.com shall not be liable for the contents the USER or third parties facilitate through the WEBSITE, either directly or via links or hyperlinks.
6.3. latrufapetnutrition.com shall not be held responsible for any damage incurred as a result of a misuse of the products and services acquired through the WEBSITE or online shop.
6.4. latrufapetnutrition.com offers suggestions on the website based on the information the clients give us on their pets. However, as latrufapetnutrition.com has not physically examined or observed the pet, latrufapetnutrition.com ignores the real and detailed condition of the pet. latrufapetnutrition.com tries to suggest accordingly to your indications; however, they are only approximations that may not adhere to reality. Therefore, we recommend you receive them with caution. latrufapetnutrition.com shall not be held responsible for the misuse of information, assessment, opinions or other contents that the USER can find on the WEBSITE, in the website’s forums, in advertising brochures, external links, or in any other materials hosted by latrufapetnutrition.com or third parties on the WEBSITE. We recommend you take those recommendations with caution and read carefully the product’s instructions and information. Before acquiring and/or using any product, or before putting into practice the advice offered by latrufapetnutrition.com by other users, manufacturers or third parties, analyze how well they adjust to your pet’s condition. If you wish to obtain exact recommendations on the physical state of your pet, consult a veterinarian or a specialist first.
6.5. latrufapetnutrition.com will not be held responsible for interruption or functioning problems on the website or online shop when derived from Internet access service, viruses, malwares, failure or any other technical incidents that do not directly depend on latrufapetnutrition.com.
7. APPLICABLE LAW AND PLACE OF JURISDICTION.
What are Internet cookies and what do they do?
Cookies are small data files that gather information and are downloaded in your computer when you access a website. They have many different uses and are generated in your computer to browse faster, as they gather and recover information about the user’s browser and the device through which the website is accessed. This information is used in your next visit to ensure faster access to the website.
What kind of cookies does latrufapetnutrition.com use?
latrufapetnutrition.com uses the following types of cookies, their own and third party cookies, with the objectives indicated below:
Technical cookies: Allow the user to browse through a website, platform or app. Allow the use of different options or services provided such as traffic control, data transmission, to identify a session, to access restricted content, to remember the elements integrated in a purchase, to order a purchase, to request the participation or inscription to an event, to use security elements during navigation, to keep contents for video or sound communication and to share social network content. These cookies are:
CART, FRONTEND, CATEGORY_INFO, EXTERNAL_NO_CACHE, FRONTEND, GUEST-VIEW, NEWMESSAGE, NO_CACHE, PERSISTENT_SHOPPING_CART, POLL, POLLN,
Personalization cookies: Allow the user to access the service with some prearranged features according to a series of criteria in the user’s terminal, such as language, the type of browser used to access the server, the regional configuration from where the service is accessed, etc. These cookies are: STORE, WISHLIST, WISHLIST_CNT, COMPARE, CURRENCY, CUSTOMER, CUSTOMER_AUTH, CUSTOMER_INFO, CUSTOMER_SEGMENT_IDS, LAST_CATEGORY, LAST_PRODUCT, RECENTLYCOMPARED, STF, USER_ALLOWED_SAVE_COOKIE, VIEWED_PRODUCT_IDS
Analysis cookies: When treated correctly by us or third parties, they allow quantification of the number of users and thus carry out the measuring and statistical analysis of the service’s usage. The website analyzes your browsing in order to improve the product or service offer.
How can I configure, manage and/or delete cookies?
You can restrict, modify or delete cookies a website uses. However, bear in mind that browsing and access problems may occur, as well as problems in the contracting of services. All browsers allow deactivation and modification of the cookies configuration. To do so, go to the browser’s configuration menu. The menu allows selection of which cookies you want to accept and which you want to block or delete. For further information on cookies configuration, click on the corresponding link according to the browser type you have installed on your device or computer and follow the instructions:
- Internet Explorer - http://windows.microsoft.com/es-es/internet-explorer/delete-manage-cookies#ie=ie-10
- Mozilla Firefox - http://support.mozilla.org/es/search?esab=a&q=cookies
- Google Chrome - https://support.google.com/chrome/answer/95647?hl=es
- Safari - http://support.apple.com/kb/index?page=search&src=support_site.kbase.search&locale=en_US&q=cookies
- Opera - http://help.opera.com/Windows/11.50/es-ES/cookies.html
On the other hand, to avoid analytic cookies to trace your Internet browsing, Google has developed a blocking option that you can install following this link: http://tools.google.com/dlpage/gaoptout Additional information: If you want to know more about cookies, as well as how to deactivate or delete them, access these websites: www.aboutcookies.org y www.allaboutcookies.org
TERMS AND GENERAL CONDITIONS OF CONTRACT FOR PRODUCT PURCHASING IN THE ONLINE SHOP latrufapetnutrition.com
1. WHAT IS THIS DOCUMENT?
1.1. This text constitutes the CONTRACT between latrufapetnutrition.com latrufapetnutrition.com (La Trufa Canina, S.L., with C.I.F. B-65752420 and domiciled in C/Vic,3, 08140 de Caldes de Montbui, firstname.lastname@example.org, 938 663 804, registered into the Commercial Registry of Barcelona, Volume 43085, Folio 182, Page Number 421172 Inscription 1, number 392) and you, the CLIENT, when purchasing products through our website, latrufapetnutrition.com.
1.2. Read this document attentively. Here you will find the conditions that regulate the product hiring at our online shop, as well as mutual obligations and information on the purchasing process, among others.
1.3. We inform you that these Terms and General Conditions meet the requests established by the Law of Information Society and the current legislation on the matter.
2. ACCEPTANCE AND VALIDITY OF THE GENERAL TERMS AND CONDITIONS.
2.1. Both parties must follow the General Terms and Conditions. The CLIENT is subjected to each and every General Condition when hiring products at latrufapetnutrition.com. It is the client’s duty and responsibility to read them.
2.2. During the course of your order, before authorizing the payment, you will have to accept the General Conditions. If you do not agree with them, do not carry out the product hiring. These conditions will be applied to you if you do.
3.1. latrufapetnutrition.com offers you a wide range of products and high-quality services for your pet.
3.2. In order to know the characteristics and details of every product and service offered at latrufapetnutrition.com, click here.
4.1. The prices of products and services offered in latrufapetnutrition.com include their corresponding TAX.
4.2. The corresponding price to each product will always be the one specified on the website.
4.3. latrufapetnutrition.com reserves the right to modify and change prices and the selling conditions of the products at any time. However, the applied prices and selling conditions will remain the same as the ones established at the moment of your purchase.
4.4. Shipping rates are not included in the product price. For more information read section 5 of this contract.
5. SHIPPING RATES.
5.1. Shipping rates are free regarding the final amount, destination, weight and urgency of the order. This is why before completing your order we give you the exact shipment amount. In case there are products that require a contract, the shipping rates will be assumed by the CLIENT.
5.2. Shipping rates will be added to the selected products’ total amount. The price breakdown will be detailed. The purchase will require your acceptance before order confirmation and end of the product order.
6. ORDER PROCESS.
To acquire a product through latrufapetnutrition.com, you must follow the process specified below:
1º.- Access the online shop’s product catalog on the website latrufapetnutrition.com.
2º.- Select the products you wish to purchase by clicking the red button “Add to cart”.
3º.- The shopping cart will appear on your screen to keep selecting products or carry out your order.
4º.- To carry out your purchase your name and e-mail address will be requested. If you are registered, your username, which is your e-mail address, and your password will be asked. If you do not remember them clickhere and follow the instructions to recover your credentials. If you are not registered, you will have to give those details to carry out your purchase.
5º.- If you introduced wrong data by mistake, the system will not allow you to keep the process. The form will indicate to you the mistakes to correct.
6º.- After completing this step your screen will show the breakdown of your selected products, price, tax and applicable shipping costs. Select the “Pay” button if you wish to continue the order process.
7º.- The next screen will be a form. You must fill out the form with the address where you would like to receive the product and select a payment mode. For further information on available payment methods at latrufapetnutrition.com click here.
10º.- Order confirmation: Once finished the payment process, you will automatically receive an e-mail confirmation from latrufapetnutrition.com with the details to locate your order.
11º.-Invoice: The NIF/CIF or NIE are not included in the data we request to carry out the purchase. If you want an invoice of your order, mark the checkbox “Issue an invoice” and fill the required fields. You will receive the invoice with your order. In case you want to get the invoice after the shipment is done, you can request it in the “User Area” by marking the option “Issue an invoice” at your order history. You will have to fill the fields with the corresponding data and you will receive it via e-mail.
7. PERIODICAL ORDERS.
7.1. latrufapetnutrition.com offers you a periodical purchase service. With this service, latrufapetnutrition.com facilitates the purchase of your usual products or other products that you may wish to add. It also rewards you with significant product price discounts.
7.2.To use this service you will have to request it during the checkout process. You must request that your order is issued with the frequency you prefer within the range that we offer: minimal frequency: every 2 months; maximal frequency: once a week. You will have to request at least 3 orders within a period of 6 months, with the frequency you desire.
7.3. Change the content of an order. You can change or substitute the content of your cart without penalization within 7 days prior to the product receipt date.
7.4. Keep in mind that the shipping rates of your purchase may vary depending on the changes you carry out in your purchase. If the periodical purchase price is inferior to the necessary amount for free shipping, you will be charged the standard shipping rate, as specified in the clause 5 of these Terms and Conditions.
7.5. Cancellation of periodical purchases: You can cancel your shipments without penalization up until 7 days prior to the receipt date. We will send you a reminding message with the cancellation option ten days before the shipment is done..
7.5. For more information on our periodical purchase service, click here
8. PAYMENT METHODS.
latrufapetnutrition.com puts at the CLIENT’s disposal three payment methods: Debit/credit card:
You can pay with Visa, Mastercard or Maestro, with the safety these big operators give.
We guarantee absolute confidentiality, as your data is gathered by the payment platform of your bank. Nobody else, not even latrufapetnutrition.com has access to these data. In case you hold a specific online shopping card, you must know our system is compatible with 3DSECURE or CES protocol.
PayPal is a safe system that allows you to pay directly without introducing financial data (bank account number or credit/debit card number). If you want to get more information on this payment system, visit www.paypal.com/es. The data is managed confidentially as it is gathered by PayPal’s payment platform, that nobody else, including latrufapetnutrition.com, can access.
If you choose this option, a screen will appear requesting the information that you must provide in order to carry out the bank transfer. We will indicate to you the total amount of your order, the reference number in which you must state the transfer concept and the account number to which you must transfer the amount: ES54 0182 8180 5601 00014380 del BBVA.
Once you have ordered the purchase you will have 7 calendar days to proceed with the bank transfer.
Keep in mind that transfers between different bank entities take 48 hours. This may cause a delay in the order delivery. The delivery times will be applied once the payment is confirmed.
For further information on the payment methods, contact us through our contact form. We will be glad to help you.
9. PRODUCT DELIVERY.
9.1. latrufapetnutrition.com will deliver the order to the address the CLIENT has indicated during the order checkout in the form provided for that reason.
9.2. The delivery times will be indicated at the end of your order. Our standard shipment ranges from 48-72 hours since the order is carried out. However, it can take up to 7 days if the product you request is not available in our warehouse at the moment. Should it take more than 7 days we would contact you.
For those orders carried out on a Friday, the above paragraph will be applied from Monday on.
If a product is out of stock: if your order is not available within a week, we will contact you to offer a solution and a delivery time.
9.3. The messaging company usually delivers during business hours. If you prefer any concrete time shift (morning or afternoon) you can indicate it in the order comments section. We will try to follow it to the extent that the route and shift allows us. To guarantee the shipping quality, orders are carried out by leader messenger companies in the urgent transportation sector. These companies follow strict quality norms.
9.4. latrufapetnutrition.com will communicate the date in which the delivery will take place at the address provided by the client. The shipper will send you an e-mail when receiving the order to the closest warehouse to the address you provided. In this message you will be given a phone number in case you may want to call for arranging a concrete delivery time. The delivery date will be provided by another sms. May the CLIENT or the appointed person by the client be absent when the delivery happens, the delivery will be repeated up to three times. If after three times the order is not delivered, it will be returned to latrufapetnutrition.com and a refund will be given to the CLIENT. This refund will exclude the shipping, delivery attempts and return of the goods, which will be borne by the CLIENT.
9.5. Your order will be properly packaged when delivered to you. If you observe damages or deterioration of the product due to shipment, note it on the packing slip when signing for the delivery. Accompany it, if possible, by pictures, in order to effectuate a return or, if wished, a restitution or a complaint as long as the conditions of 11, 12 and 14 of this document are complied with.
10. PRODUCT AVAILABILITY.
10.1. Products in stock. latrufapetnutrition.com will only supply products that are available in stock. If you are interested in any out-of-stock product in our online shop catalog, contact us through the contact form that will appear by adding it to the shopping cart and we will inform you on the product availability.
10.2.If any of your products, once checked out, was not available (stock depletion) we will contact you to inform you on the lack of availability and communicate when we will be able to send it to you. If you do not want to wait, we can offer you a replacement for a similar product or the item’s refund.
11. RIGHT OF WITHDRAWAL.
11.1. Since our products belong to the food industry and cannot be altered in their maintenance conditions, latrufapetnutrition.com cannot offer the right of withdrawal: we cannot be held responsible for the state of the product after leaving our facilities.
12. PRODUCT GUARANTEE.
12.1. There is a one-week guarantee for faulty or defective products. If derived from product misuse, the faults will not be considered.
12.2. Defective products will be, depending on the situation, substituted, reduced in price, etc. All these measures will be chosen by the buyer and free of charge, and latrufapetnutrition.com will assume its shipping costs.
12.3. The complaint must be carried out up to 3 days upon reception of the product at the contracted address. To do so, fill out and send the following form by pressing here. latrufapetnutrition.com will contact you to satisfactorily solve the reason for your complaint.
13. POST-SALE SERVICE
latrufapetnutrition.com puts at the CLIENT’s disposal a service of communication, help and assistance to solve any doubt you may have concerning the online shop’s functioning, the purchase process or the products we sell, through our website’s Frequently Asked Questions (FAQ) and the form you can access by clicking here.
14.1. latrufapetnutrition.com is not held responsible for loss or damage derived from the CLIENT’s website, online shop or content misuse.
14.2. latrufapetnutrition.com offers suggestions on the website based on the information the clients give us on their pets. However, as latrufapetnutrition.com has not physically examined or observed the pet, latrufapetnutrition.com ignores the real and detailed condition of the pet. latrufapetnutrition.com tries to suggest accordingly to your indications; however, our advice, recommendation or suggestion are only approximations that may not adhere to reality. Therefore, latrufapetnutrition.com shall not be held responsible for the misuse of information, assessment on the quality, properties or effects of the products, advice or use recommendations, reviews, opinions or other contents that the USER can find on the WEBSITE, in the website’s forums, in advertising brochures, external links, or in any other materials hosted by latrufapetnutrition.com or third parties on the WEBSITE. We recommend you take those recommendations with caution and that, before buying and/or using any product, or putting into practice any of the advice given by latrufapetnutrition.com, by other users, by manufacturers or by a third party, read carefully the product’s instructions and information and analyze how they adjust to the current conditions of the pet. If you wish to obtain exact recommendations on the physical state of your pet, consult a veterinarian or a specialist first.
14.3. latrufapetnutrition.com shall not be held responsible for interruption or functioning problems on the website or online shop when derived from Internet access service, viruses, malwares, failure or any other technical incidents that do not directly depend on latrufapetnutrition.com.
14.5 Resolution of online disputes related to consumption agree to Art. 14.1. of the UE regulations 524/2013: The European Commission facilitates a platform for online disputes resolution in the following link: http://ec.europa.eu/consumers/odr/.
15. INTELLECTUAL AND INDUSTRIAL.
The CLIENT recognizes and consents explicitly that all copyright, registered trademark and other intellectual and industrial property on the products and services offered through the site latrufapetnutrition.com, or on the site’s contributed contents, correspond at all times to latrufapetnutrition.com or to those who licensed latrufapetnutrition.com for its use. The CLIENT will not be allowed to use these materials if not authorized explicitly by latrufapetnutrition.com.
16. CONTRACT INTEGRITY.
If any of the clauses of the contract are null or void, the clause shall be deemed not established, although the rest of the contract will remain binding.
17. APPLICABLE LAW AND PLACE OF JURISDICTION.
Any dispute or controversy that can arise in relation to the validity, interpretation, following and/or execution of the General Conditions or any other question derived from the relationship between the parts shall be subject to Spanish Law and the competence of the Courts and Tribunals, renouncing in purpose to any other legislation or own place of jurisdiction, except in cases where the Law determines otherwise.